Refund policy

Thank you for shopping with Nordia.

At Nordia, customer satisfaction is important to us. Please read our Return and Refund Policy carefully before making a purchase.

Store Information

Business Name: Nordia

Owner: Nordia Lakeisha Blake

Address:
16605 6th Ave W Apt B302
Lynnwood, WA 98037
United States

Email: support@nordial.store

Website: nordial.store

Pickup Only Policy

All products sold through Nordia are available for local pickup only.

We do not offer shipping or delivery services at this time. Customers are responsible for collecting their orders from the designated pickup location after receiving pickup confirmation.

Please inspect your order at the time of pickup.

Return Eligibility

We accept returns within 30 days of the pickup date if:

The item is defective or damaged upon receipt.
The wrong item was provided.
The product remains unused and in its original packaging.
All accessories, manuals, and components are included.

To request a return, contact us at support@nordial.store within 30 days of pickup.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned once opened or used:

Knee Massagers
Wrist Braces
Heated Massagers
Waist Support Belts
Personal Care and Therapy Products
Any item showing signs of use, wear, or damage caused by the customer

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of pickup and provide:

Order number
Description of the issue
Photos or videos showing the defect

We will review your request and provide a replacement or refund when approved.

Refund Process

Once a return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method used for purchase.

Refund processing times may vary:

PayPal: 3–10 business days
Square/Card Payments: 5–10 business days
Other payment methods: according to the payment provider's processing schedule

Return Shipping Costs

As Nordia currently operates as a pickup-only business, customers are responsible for returning approved items to the pickup location unless otherwise agreed.

Order Cancellations

Orders may be canceled before pickup confirmation.

Once an order has been picked up, it is considered delivered and falls under the return eligibility requirements described above.

Contact Us

For any return or refund inquiries, please contact: